Refund policy

For Domestic and International Customers

At Evara Spark, every product is made-to-order, we start production only after you place your order. This lets us offer fresh, exclusive designs, but it also means our return process is a little different from a typical retailer. Below is everything you need to know, broken down simply.


1. Order Changes & Cancellations: (Applies to all customers)

You have 1 hour after checkout to cancel or change your order.
After 1 hour, your order goes into production and cannot be changed or cancelled.
Please inspect your order as soon as it's delivered.

2. Damaged Items or Manufacturing Errors

Domestic Customers

  1. Report the issue within 5 days of delivery.
  2. Send a photo as proof.
  3. We'll offer a free reprint or full refund- your choice.


International Customers

  1. Report the issue within 30 days of delivery.
  2. Send a photo as proof.
  3. We'll offer a free reprint or full refund- your choice.
  4. You do not need to return the damaged item.


Important note: Original shipping costs are non-refundable.


3. What Can't Be Returned or Exchanged: (Applies to all customers)

We can't accept returns or exchanges for:

  1. Wrong size ordered
  2. Wrong color selected
  3. Change of mind (after the 1-hour window)

Please double-check your size, color, and details before checkout.

4. Non-Returnable Items : (Applies to all customers)

These are never eligible for return:

  1. Personalized or special-order items
  2. Personal care products (e.g., beauty items)
  3. Sale items
  4. Gift cards

5. Exchanges: (Applies to all customers)

We don't process direct exchanges. If your return is approved, simply place a new, separate order for the item you want. This is faster than waiting for a swap.

6. Refunds: (Applies to all customers)

Approved refunds are issued within 10–15 business days to your original payment method.
Your bank/card provider may take extra time to post the refund.
No refund after 15 business days? Contact us and we'll look into it.

7. Need Help?

Email us anytime: evaraspark.contactus@gmail.com