FAQ
Frequently Asked Questions
Shipping
Q: When will my order ship?
- Order ships within 2–5 business days.
Q: Can I make changes or cancel my order?
A: For any order you place, you have a 1-hour window after checkout to make changes or cancel. After that, orders go into production and cannot be modified.
Q: Do you ship internationally?
A: Currently, we ship within the U.S. only. International shipping is coming soon!
Q: What if my item is damaged or defective?
A: Contact us within 5 days of delivery with a photo.
- We will provide a replacement or full refund for damaged and defective orders only.
Returns & Exchanges
Q: Can I return my order?
- Returns are not supported for wrong size, wrong color, or change of mind after the 1-hour window. Sale items, personalized items, and gift cards are non-returnable.
Q: Can I exchange my item for a different size or style?
A: Exchanges are not offered for either collection. If you want a different size or style, please return the item (if eligible) and place a new order.
Q: How do I return an item?
A: Contact us before returning at evaraspark.contactus@gmail.com
We’ll provide a return shipping label and instructions. Items sent without approval cannot be accepted.
Q: When will I receive my refund?
A: Refunds are processed to your original payment method within 10-15 business days after we receive and inspect the returned item.
Q: Who can I contact for help?
A: Email us anytime at evaraspark.contactus@gmail.com for questions about shipping, returns, or orders.
Seasonal Collections
When will seasonal collections return?
Halloween and Holiday collections return annually. Sign up for our newsletter to be the first to know!
Are off-season seasonal products available?
Some items may be temporarily unavailable until the next seasonal drop.